Terms of Service

Welcome to Ordr.chat. By accessing or using our services, you agree to these Terms of Service. If you do not agree, please do not use the services.

Use of Service

• You must comply with applicable laws and our acceptable use rules.
• You are responsible for the accuracy of information you submit (e.g., orders, contact details, uploads).
• We may modify or discontinue features with reasonable notice where practical.

Orders, Payments, Delivery

• Orders are subject to availability and confirmation by the store.
• Fees, taxes, delivery charges, and timelines may vary by location and method.
• For COD (cash on delivery), full payment is due on delivery; for bank or wallet payments, follow the provided instructions.

Refunds & Returns

Refunds/returns are determined by the store’s policy and applicable laws. To request support, contact the store directly using the information provided in your order or receipt.

Acceptable Use

• No abusive, fraudulent, infringing, or unlawful content or activity.
• No attempts to disrupt or gain unauthorized access to our systems.
• No spam or misuse of messaging capabilities.

Account & Security

• Keep credentials confidential; you are responsible for activity under your account.
• We use reasonable safeguards; however, no system is 100% secure.

Limitation of Liability

To the maximum extent permitted by law, Ordr.chat is not liable for indirect, incidental, or consequential damages, or for issues arising from third‑party services (e.g., payment, courier, messaging providers).

Changes

We may update these Terms. Material changes will be posted here with an updated date. Continued use constitutes acceptance of changes.

Payment Processing

Ordr.chat is a platform that connects buyers with independent merchants. We facilitate order management but do not process payments directly in most cases.

Third-Party Payment Processors

• Stripe: Card payments may be processed by Stripe, Inc. Merchants using Stripe Connect receive payments directly to their Stripe accounts. Ordr.chat does not store your full card details.
• PayPal: Some merchants accept PayPal. Payments are processed by PayPal and subject to PayPal's terms and privacy policy.
• Zelle/Venmo: Peer-to-peer payments (US only) are processed directly between you and the merchant's bank. Ordr.chat does not have access to these transactions.
• Interac e-Transfer: Canadian merchants may accept Interac. Payments are processed by your bank.
• Bank Transfer: Direct bank transfers are between you and the merchant's bank account.
• Cash on Delivery: Payment is made directly to the merchant or delivery person.

Payment Disputes

For payment disputes, contact the merchant first. For card payment disputes, you may also contact your card issuer or the payment processor (Stripe, PayPal) directly. Ordr.chat can provide order records to assist with dispute resolution.

Platform Fees

Merchants may pay platform fees to Ordr.chat. These fees do not affect the price you pay for products.

Merchant Responsibilities

Merchants using Ordr.chat are independent businesses responsible for:

• Product quality, accuracy of descriptions, and pricing
• Order fulfillment and delivery
• Customer service and dispute resolution
• Compliance with local laws, tax obligations, and business licenses
• Refund and return policies
• Secure handling of customer data
• Content shared during live streams and messaging

Ordr.chat provides the technology platform but is not responsible for merchant actions or products.

Live Streaming & Video

Ordr.chat offers live video streaming features that allow merchants to broadcast to customers in real-time.

Acceptable Use

• Live streams must comply with all applicable laws and our content policies.
• No illegal, harmful, abusive, or explicit content.
• No infringement of intellectual property rights (music, videos, trademarks).
• No misleading claims about products or services.
• Merchants are solely responsible for content broadcast during their streams.

Recording & Storage

• Live streams are not recorded or stored by Ordr.chat by default.
• Video streaming is provided via third-party services (e.g., Agora.io) subject to their terms.
• Viewers may take screenshots or recordings; merchants should be aware of this.

Moderation

We reserve the right to terminate streams that violate our policies and suspend accounts for repeated violations.

Messaging Services

Ordr.chat provides unified messaging capabilities including in-app messaging, SMS, and WhatsApp integration.

Message Delivery

• Messages are routed through available channels (in-app, SMS, WhatsApp) based on availability and user preferences.
• SMS and WhatsApp messages are processed by third-party providers (e.g., Twilio, Meta) subject to their terms.
• Message delivery is not guaranteed; network issues may affect delivery.
• Standard messaging rates from your carrier may apply for SMS.

Message Content

• No spam, harassment, or unsolicited commercial messages.
• No illegal, harmful, or abusive content.
• Messages should be relevant to orders and customer service.

Data & Privacy

• Messages are stored to provide conversation history and customer service.
• Phone numbers are used for message delivery and may be verified for security.
• You may opt out of SMS/WhatsApp by contacting the merchant or platform support.

Privacy Policy

We respect your privacy. This section explains what data we collect and how we use it.

Data We Collect

• Order data (name, phone, address, selected items, delivery preferences).
• Device and usage information (e.g., server logs, IP address) for security and analytics.
• Uploads you provide (e.g., payment receipts).

How We Use Data

• Process and deliver orders, customer support, and service improvements.
• Fraud prevention, security, and compliance with legal obligations.
• Where permitted, service communications related to your orders.

Sharing

• With service providers (e.g., payment, messaging, delivery) to operate the service.
• As required by law, regulation, or valid legal process.

Data Retention

We retain data only as long as necessary for the purposes above or as required by law. You may request deletion subject to legal and operational constraints.

Cookies

We use cookies or similar technologies to maintain sessions, remember preferences, secure access, and improve the service.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your data. Contact the store or platform support to exercise rights.

Contact

For questions about these Terms or Privacy, contact the store using the details shown on your receipt or order page. For platform issues, reply to communications received or use the contact information available on the main site.